Last updated: July 2026

These Terms and Conditions govern the styling services provided by Aurora Luxe Designs (ABN 84 228 217 907) ("Aurora Luxe", "we", "us" or "our") of Melbourne, Victoria, Australia. By paying a deposit or otherwise engaging us, you ("you" or "the client") agree to these terms. Please read them carefully.

1. Our agreement

These terms, together with your written quote or proposal, form the agreement between you and Aurora Luxe. Where there is any inconsistency, your accepted quote prevails to the extent of the specific services and pricing described in it.

2. Quotes and bookings

Quotes are valid for thirty (30) days from the date issued unless stated otherwise. A booking is only confirmed once you have paid the required deposit and we have confirmed your booking and installation date in writing. We accept a limited number of bookings each season and cannot guarantee availability until your deposit is received.

3. Deposit and payment

• A deposit of 50% of the total booking price is required to secure your booking and installation date.
• The remaining balance (the other 50%) is due no later than fourteen (14) days before your agreed installation date.
• If the balance is not received by that time, we may treat your booking as cancelled by you, and the cancellation terms in clause 5 will apply.
• All prices are in Australian dollars (AUD). Aurora Luxe Designs is not currently registered for GST, so no GST is charged on our services. Should this change in future, we will update our pricing and invoices accordingly.
• Payment methods and details will be provided on your invoice.

4. Cooling-off period

You have a cooling-off period of three (3) calendar days beginning on the date your booking is confirmed (the date we receive your deposit and confirm your booking in writing). If you cancel within this cooling-off period, you will receive a full refund of your deposit. This cooling-off period is offered in good faith and is separate from any rights you may have under the Australian Consumer Law.

5. Cancellation and refunds

Within the cooling-off period

If you cancel within the three (3) day cooling-off period described in clause 4, you will receive a full refund of your deposit.

After the cooling-off period, before installation

If you cancel after the cooling-off period but before the day of installation:

• where we have already ordered stock, foliage or bespoke items for your project, your 50% deposit is non-refundable; or
• where no stock has been ordered at the time of cancellation, we will refund 20% of your deposit. The remaining 80% is retained to cover the consultation appointment, the questionnaire process and the design developed for you during the days following your booking.

If you have already paid your balance

Where you have paid your balance and then cancel before the day of installation, your deposit is treated in accordance with the terms above, and we will refund the balance amount you paid, less any costs we have reasonably incurred for stock, foliage or bespoke items ordered for your project.

Cancellation on or after installation day

No refund is available for cancellations made on or after the agreed installation date, as the services will have substantially commenced.

Cancellation by us

If we need to cancel your booking for reasons other than your default, we will refund all amounts you have paid for services not yet provided.

6. Changes to your booking

Any change to the agreed scope, styling, locations or dates must be agreed by both parties in writing. Changes may affect the price and the installation date. We will always try to accommodate reasonable requests where our schedule allows.

7. Access and your responsibilities

To allow us to install and remove your styling safely and on time, you agree to:

• provide safe, clear and timely access to your property on the agreed dates;
• ensure working power is available where required;
• keep pets secured and children supervised during installation and removal; and
• obtain any necessary permissions (for example, from a landlord, owners' corporation or building management) where you are not the owner of the property.

Delays or additional visits caused by access issues, or by conditions not disclosed at the time of quoting, may incur additional charges or require rescheduling.

8. Installation, removal and storage

Installation and removal dates are agreed with you in advance. Removal (take-down) usually takes place in January by arrangement. Where agreed, we may store hired items between seasons on your behalf. Reasonable notice is required to schedule your removal and any storage.

9. Hired items and ownership

Our packages are provided on a hire basis for the season. Unless expressly agreed otherwise in writing, all decorations, trees, foliage, lighting and props remain the property of Aurora Luxe Designs. You must not sell, sub-hire, alter or permanently attach these items, and you must return them to us (via our removal service) in the condition supplied, allowing for fair wear and tear.

If you would like to purchase items from your styling because you love them, this can be arranged under a separate purchase contract, which requires a new agreement to be signed and additional payment for all items purchased. Please note that some key items may be discontinued or otherwise unavailable, and where this is the case those items cannot be purchased.

10. Loss, damage and missing items

On the day of installation, we will provide an itemised product schedule (an inventory spreadsheet) listing all items installed at your property, which you will be asked to sign. This schedule forms the record of what has been supplied to you.

While the items are at your premises, you are responsible for their care. If any items are damaged or missing, you agree to pay additional charges to cover their repair or replacement. Following removal, we will reconcile the returned items against the signed schedule and notify you of any damaged or missing items and the applicable charge.

These charges must be paid within seven (7) days of our confirmation that items are damaged or missing. Charges not paid within this period may be increased to cover the additional recovery and administration costs we incur.

We recommend you check that your home and contents insurance covers hired items while they are on your premises.

11. Consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a remedy, and for other failures you are entitled to have problems rectified within a reasonable time. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law.

12. Liability

To the extent permitted by law, and subject to clause 11, our total liability arising out of or in connection with our services is limited to re-supplying the services or paying the cost of having the services re-supplied. We are not liable for indirect or consequential loss.

13. Photography and marketing

We may photograph or film completed installations for our portfolio, website and social media. We will not publish your name or address without your permission. If you would prefer we do not photograph your home, please let us know in writing before installation.

14. Intellectual property

All concepts, designs, mood boards and other materials we create remain the intellectual property of Aurora Luxe Designs and may not be reproduced or used to engage another provider without our written consent.

15. Events beyond our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control (including extreme weather, illness, supply shortages or emergencies). Where such an event occurs, we will work with you to reschedule or, where that is not possible, refund amounts paid for services not provided.

16. Privacy

We handle your personal information in accordance with our Privacy Policy.

17. Disputes and governing law

These terms are governed by the laws of Victoria, Australia. If you have a concern, please contact us first so we can try to resolve it. You may also seek assistance from Consumer Affairs Victoria. Any dispute will be subject to the jurisdiction of the courts of Victoria.

18. Contact us

Aurora Luxe Designs — Michelle Schade
Email: admin@auroraluxedesigns.com.au
Phone: 0415 666 975
Melbourne, Victoria, Australia

Last updated: July 2026

Aurora Luxe Designs (ABN 84 228 217 907) respects your privacy. This policy explains how we handle your personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal information:

• your name, email address and phone number;
• your suburb or property address and details about the spaces you would like styled;
• the content of your enquiries and our correspondence with you; and
• payment-related information, which is processed by our payment provider (we do not store full card details).

We generally do not collect sensitive information. Please do not send us sensitive information unless it is necessary for your booking.

2. How we collect it

We collect personal information directly from you — through our website enquiry form, by email, by phone or in person. In some cases we may collect it from a third party, such as a referral, or through website analytics as described below.

3. Why we collect and use it

• to respond to your enquiries and prepare quotes;
• to arrange, provide and manage our styling services, including installation, removal and storage;
• to process payments and keep records;
• to provide customer service and, with your consent, to send you occasional updates or offers; and
• to meet our legal and tax obligations.

4. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, although some features may not work as intended.

5. Who we share it with

We do not sell your personal information. We may disclose it to trusted parties who help us run our business — for example suppliers or contractors involved in your project, our payment processor, and our IT, email or website providers — and to our professional advisers, or where required or authorised by law.

6. Direct marketing

If we send you marketing communications, you can opt out at any time by using the unsubscribe link or by contacting us. We will action your request promptly.

7. Overseas disclosure

Some of our service providers (for example email, hosting or analytics providers) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

8. How we keep it secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, use or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Accessing and correcting your information

You may ask us for access to the personal information we hold about you, and to correct it if it is inaccurate or out of date. Please contact us using the details below and we will respond within a reasonable time.

10. How long we keep it

We keep your personal information only for as long as necessary to provide our services and to meet our legal obligations, after which we take reasonable steps to destroy or de-identify it.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

13. Contact us

Aurora Luxe Designs — Michelle Schade
Email: admin@auroraluxedesigns.com.au
Phone: 0415 666 975
Melbourne, Victoria, Australia